Black Caviar will NOT issue refunds on any purchases. However, we will gladly accept exchanges within 7 days of delivery. Item(s) must be returned in original condition in order to have a granted exchange. In the event that you do not want to exchange, you will be granted a store credit that will expire within 60 days from your date of purchase. Consumer is responsible for shipping and handling costs for all exchangeable items. If there is any issue with your item, please contact our customer service team at firstname.lastname@example.org, as soon as possible.